Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Download the Ticketek App & add your ticket to your wallet now. In event of a Refund Application the English language version shall be the basis of settlement. They rapidly charged my credit card, then didn't provide the tickets. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Released a technology that is fully flawed just like the rest of the governing bodies around the world. What happens to my money when I buy a ticket? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Fire A report from the fire service and/or police. A copy of the letter requiring Jury Service. ProductReview.com.au has affiliate partnerships. Was given tickets for Ed Sheeran concert as a gift. Find out how we combat fake reviews. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Then I looked on Trustpilot at their reviews and really started to worry! In event of a Refund Application the English language version shall be the basis of settlement. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Ltd. All Rights Reserved. I would and do prefer not to use their services. Why does Ticketek Marketplace charge fees? What can I do if my tickets are lost, damaged or stolen? You may also wish to resell your tickets if you cannot use them. Refunds & Exchanges Follow New articles New articles and comments. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Simply do not try to contact them in any way shape or form.Worst customer service. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Absolutely appealing customer service!!!!! Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If enough people do it they'll be investigated. Confirmation that the document cannot be replaced in time for the Booking. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Inspite of giving all the details, continuous email stating - send it in new format or send more information. No contact, no reply, nothing.You have stolen money from thousands of people who need it. is cancelled or postponed by the provider. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Don't EVER buy for a friend, NIGHTMARE. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Can I purchase multiple orders in one transaction? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions IfYoudid not make reasonable alternative arrangements to Attend theBooking. They ended up rejecting my application for a refund and closing it down entirely. The call centre shut the phone to the customer's face.. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Safe, Fast and Verified No way to recover tickets. The office was just as bad as the ticket fees would have you believe. . IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. means cancellation or significant delay of flight(s) which. Voluntary relocation or where you are changing employer for a new role. How will I receive my tickets? If you've forgotten your account details, never fear we also . Any evidence requested by our Customer Experience Team to verify the emergency circumstances. They are the shittest service in Australia. It's criminal and needs serious investigation. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. No way to recover tickets. Attend participate in, take part in, use, or be present at. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. A copy of the notice of failure or disruption of the public transport. Do I need any special hardware or software for print at home tickets? Where You are the business owner or registered Director, or a member of Your family is. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. New comments cannot be posted and votes cannot be cast. I have now been trying for a refund for 6 months. What gives? Are Refundable tickets offered on Gift Voucher sales? etc. This is not an insurance policy. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. are the business owner or registered Director, or a member of. Any translation of this document from English is for assistance and information only. Why is this company even allowed to operate?????? I recognise the terms of service were available, but nobody reads those. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Forcing people to own smart phones is not giving people choice and freedom. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. If they mean no-shows, then so be it. Safe, Fast and Verified If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. IMPORTANT Any translation of this document from English is for assistance and information only. Website doesn't work. (This can normally be obtained from the transport companys website). Poor service really. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Make a report to ACCC. We may consider other Emergency Circumstances at our discretion. Our integration means you can list tickets for resale directly from your Ticketek account. Where You have not been physically examined by a Doctor prior to the date of the Booking. We missed the show! Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? I received an error message after purchasing tickets. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Finally got an answer from them when I contacted fair trading to help. Why are there multiple listings for the same event at different prices? Share. (Receipt required for Doctors note refund up to $100 or equivalent). Sell tickets directly from your Ticketek Account. Maisie Peters: 7:00 7:45pm For many, international travel is back on the cards. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. An incident number or report from the Police or relevant traffic authority. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Immediate household persons living together at the same permanent address. Youmade an unsuccessful request for annual leave for the date of theBooking. It's the result of a monopoly. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Anyone can write a Trustpilot review. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Send them an inquiry many times and they are not answering! Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Where the examination is being provided by a commercial business (not by an educational board). Companies can ask for reviews via automatic invitations. Almost 90 days and still waiting for my refund back. This is such scummy conduct. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. They rapidly charged my credit card, then didn't provide the tickets. Ticketek Marketplace (marketplace.ticketek.com.au). Adverse weather with no Government Agency warnings not to travel. So sorry. I tried calling, emailing before the show, had I had a response we would have made the show. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Youmade an unsuccessful request for annual leave for the date of theBooking. 2023 ProductReview.com.au Pty. Breakdown A copy of the call out note froma nationalbreakdown recovery service. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). They do but its retarded. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Just fake a doctors note, cant imagine they review them too carefully. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Hopeless website. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Suncorp Stadium To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. It's about $1500 and I have no idea what to do next. means an unforeseen circumstance completely outside. Sick relative? The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Are Refundable tickets offered on Gift Voucher sales? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. means an unforeseen circumstance completely outside. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. I want an refund, yet there is no way I can get it. As it got closer to Christmas I started to worry, as they were to be presents. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Sell tickets directly from your Ticketek Account. Any reason for refund must not be foreseeable at the time. I paid the additional cost in checkout for refundable tickets. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. To read more about Covid-19 please visit our dedicated page here. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Still waiting for my refund 6 months. Are Refundable tickets available through Ticketek Marketplace? Seven tries before I finally got my second choice of seats. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? A copy of a notice from the examination body, school, college, university confirming the change of date. They gave me specific number to call to move tickets. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I reported the scam to my credit card provider! A more suspicious person would say that they know this as it seems they have done it to others on the product review website. (This can normally be obtained from the transport companys website). Once got a response to an email because I didnt purchase the ticket wont gi. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Ive forgotten my password/My password has expired. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Automatic Refunds Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Attendance at business meetings and business travel. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Frontier Touring, Special Guests: Maisie Peters and Budjerah. The only reason people buy tickets from Ticketek is they have no other choice. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Where documents can be replaced in advance of theBookingor on the day. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Reddit and its partners use cookies and similar technologies to provide you with a better experience. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Are there any age restrictions enforced on my event? So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. How totally useless. to then often have to go to their desk at the venue to follow up the issues. So thanks very much! Budjerah: 6:00 6:30pm This is not an insurance policy. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. , please contact the Customer Service team directly for further advice about your Refund. Scalping 18. Never ever again. The best person in the world. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Ticketek takes the issue of scalping seriously. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Many of us haven't booked on line since COVID started, The site is worse than I remember. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. A copy of the travel warning from the Government Agency. Therefore, it's impossible to speak to an actual person. What will a Marketplace ticket look like? Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. There is no phone number, only an email which does not get answered. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . I've bumped the ticket by responding as recently as January 2023. and subject to change at any time. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A police report confirming details of the theft. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Buy guaranteed tickets for sold out events at a fair price. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Why is your site permanently unavailable. Adverse weather with no Government Agency warnings not to travel. Safe, Fast and Verified A copy of a notice from the examination body, school, college, or university confirming the change of date. failed the examination previously and had to re-sit. This meant that I had to sit & concert was standing room only. means a requirement to move address imposed on. We use dedicated people and clever technology to safeguard our platform. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Would I ever get the tickets! Any temporary relocation for work must be for a period of at least 3 months. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. They haven't responded to my emails! They stole my money too. Everybody else looks like a paedo. How did this happen? Safe, Fast and Verified Please also read the General Conditions of Refund. Hands down. Can I use a Ticketek gift card or voucher? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I replied and asked for a direct line or email address to speak to management/no reply since. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Where You have not been physically examined by aDoctor prior to the date of the Booking. Attend participate in, take part in, use, or be present at. Times are approx. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ticketek routinely mismanages ticket processing which should be simple. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Through Fair Trading they claimed they refunded the money to an account that was closed the year before. We may consider other Emergency Circumstances at our discretion. There is not one good review about this dodgy company. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Cool, just upload a goddamn police report. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents.