This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I think it must have taken some time to register that I updated the values or something?!?!? Configure a named credential and remote site according to the specifications outlined in the business requirements. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Tips for Passing the Service Cloud Specialist Superbadge Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I am going bananas here. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Any hlp? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Something a little odd- Have you added the chatter feed/publisher to the layout? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. hmmm You do not want to enable all of the checkboxes. I have finally managed to get through this stage. An action can be added to the page layout. Keep working, great job i believe you should like my post home care specialists. Ensure you group report results correctly. " This is a fun challenge - if you are, like me, a total Service Cloud novice. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Yes! Processes. Theyre such a useful way to remember what needs to be done before you start. The solution? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Open a Case in the service console.2. Activate your knowledge groups and sub-groups. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Ensure the Macro sends an email to the customer. :), I am unable to solve this. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Let's do this. Could you shoot over a few screenshots of what you have? I made two dollars today! I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Yes! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Have you set up the routing address? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. That is frustrating! If the action is missing from the page layout, it will not show up as an option in the feed. Usually this is due to some pre-existing configuration or code in the challenge Org. Search for an answer or ask a question of the zone or Customer Support. Please post some details of what you have. Glad you figured it out! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Also when i click on Overflow Assignee no records found window pop up. This is so annoying. Review the steps to create the 'Cloud Technical Team Support Process'. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I am right now @ step 6. hope to finish the superbadge now soon.!!! I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Expert Tips on Getting Your Billing Superbadge - ITequality That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Hi I am stuck in challenge 6. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Error: "We can't find the Entitlement Name in the System Administrator Profile. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. 3. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Remember you can only have one assignment rule per object and the instructions specify two routes. It is very attractive and impressive. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. R&D, A project with Daddy: My favorite daily process! And it's a little trickybut you can find out if you google it:). I've no clue what more I need to do to complete this challenge. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. MVNO Providers3. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Does this help? Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Cloudy Technical Team is correct name wise for both the record type and the process. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! (jealous? I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Well occasionally send you account related emails. Thanks, Michal. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! January 07, 2019. donut! "Not able to figure out what is wrong here. The free lemonade offer worked! Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Salesforce projects, superbadges, and sample apps - Index Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Excellent article and with lots of information. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Ensure the Customer Contact can be tracked on Cases. You should be prepared for a heavily scenario . At last count, there are 81 Salesforce Trailhead projects for developers. Usually this is due to some pre-existing configuration or code in the challenge Org. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang Thanks so much for responding. for Challenge 7. Skip Main Navigation. Its upsurd. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Could you share a bit more details on what you have done for this step? Excellent statistics for your blog, thanks for taking the time to proportion with us. Initial Response milestone- You only need 1 criteria. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Making dinner for Mom! I had figured that out in order to build the macro. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I have created data categories and Subcategories and have activated.But have issue with the above error. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I have sent screen shot of my report to rebecca@capstorm.com . hey,yes it was, i figured out after you replied. I am stuck on challenge 5. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I have the same problem and my Entitlement Process is already active :(. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. These have different SLA milestones an agent has to hit its the same in this section. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Review the steps to rename the console to 'Cloud Support Service Console'. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. It is reason i m getting this error. Sounds like you need, The instructions mention that agents should be able to decline requests. After editing the service console, you might have to edit the new profiles. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Trailhead Superbadge: Data Integration Specialist - Forcetalks Hi,Oh I got it! :) I'd reconsider that time trigger. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Case organizers think about the language. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I just finished the superbadge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. He laughs when I poke his nose and tries to take toys out of my hand. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Service Cloud Specialist | Salesforce Trailhead