If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. There are no discounts available at the BART vending machines. In addition, we offer a full range of beverages options, including locally-distilled spirits. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. I'm visiting the Bay Area. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. My card/value was blocked due to an expired credit card. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. RTC Card and Accessibility. Yes. Youth 5-18 years old get 50% off with a youth Clipper card. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. After your second tag, the card reader will display a message that your initial tag was refunded. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Why not? Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). What if Im having trouble using my Clipper card at a bike share station? My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Purchase at various retail locations , including BART and Walgreens. Check out the r . This means we couldnt process your payment for automatic reloading. Routes available between Seattle and Victoria. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. I have loaded a lot of money on a clipper card through the website months ago. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Can two people use the same card at the same time? You can also order value at the same time. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Q&A: Highway 101 express lanes opened Friday. 2,123 Reviews. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Key Clipper information translated to Chinese. Learn more about required travel documents. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. You can also add value through the Clipper app. Set up is easy and can be done on the spot or in advance while you are at home. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? There is a $5 fee for this service. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. The correct fare will be automatically deducted and tickets with remaining value will be returned. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. When will I be charged for my Auto-Reload value? Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. BART is primarily selling paper tickets from the vending machines. The Victoria Clipper V vessel is a passenger-only ferry. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Please check out this 2022 guide to Seattle whale watching. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. This page includes how to tag, card issues, and visitor info. All rights reserved. However, there are 3 Clipper vendors at SFO. To provide payment, log in to your Clipper account and edit your Primary Payment method. You can also set up Clipper on your phone through Apple Wallet. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Why isnt it on my Clipper card? You may also bring other food onboard, but no outside alcohol may be consumed onboard. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Both discount and regular Clipper cards can be ordered and managed online. For a quicker response, we strongly recommend reaching out via our contact us form. The reason for this has to do with how much space unused orders take on their computer system. A single beep and a green light means you paid for your ride. Felonies may also prevent you from entering Canada. Clipper is a regional transit card that can be used on all transit in the Bay Area. How long do I have to pick up the value before it expires? Check Clipper News for holiday or modified hours. For Andriod phones, you may need the move your phone around. The programgives qualifying adult riders a 20% discount on BART trips. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Cash value and transit passes are not interchangeable. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. If one does not use the Clipper card for six months, it can be frozen. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Find your card and select Manage Auto-Reload from the More Options menu. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. You will only need a valid passport (or other valid travel document, see below) to enter Canada. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Muni offers several ways to pay your fare. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. This is separate from confirmation of payment. Final boarding is 15 minutes before the scheduled departure time. The garage offers parking forONLY $10 per calendar day! Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. You will need to tag your card to a card reader or ticket machine to activate it. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Learn more on our luggage policy. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. My transit benefit program told me they sent you the money. For all other cards on your phone without HVD, value will be available immediately. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Clipper says it does not take funds away, even if the card goes unused for years. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. You can also modify your booked seats at anytime by visiting our seat selection portal. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Log in to your account to add a Backup Payment method. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Will the toll lanes reduce traffic jams? Why wasnt I notified this would happen? New to Clipper? Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Pay With This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. What is the best way to tag on the new Clipper card readers? A Station Agent can help direct you. 2020, Metropolitan Transportation Commission. Once youve activated your Auto-Reload, youll be able to see it in your account. Log in to your Cilpper account with the email address we have on file and provide an updated email address. You can use cash value on all transit systems that accept Clipper. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Caltrain. This happens automatically, with no disruption in your ability to use Clipper. This page includes How RTC cards work, accessible information, and using Clipper equipment. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Please plan accordingly and allow sufficient time. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Key Clipper information translated to Chinese. We've made it easy with quick guides to every service on Clipper. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Picking up your value means loading the value on your card after youve placed an online or phone order. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. We strongly encourage customers to take advantage of the time to unplug from technology! If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Many transit agencies offer some type of 31-day pass for your convenience. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Im so glad that I dont have to go into the office the last two weeks. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. 2020, Metropolitan Transportation Commission. You will select your seats when making your booking and may choose between the lower or upper deck. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Enjoy the convenience of booking the entire trip all at once. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Please visit theGovernment of Canadas websitefor more information. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. And you can do it anytime. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Can I get a card at an airport? The card reader at Caltrain stations. This is different in the phone environment. See the, To add a card to your Android phone, open Google Pay and click the + sign. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Our terminal in Victoria is currently open 10:00am 5:00pm. What does it mean to pick up my value and why do I have to wait to do it? 2020, Metropolitan Transportation Commission. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Some purchasing limits applyas outlined on our sales page. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Clipper is now available throughApple Pay and Google Pay. For more information, please see our Seattle-Victoria fast ferry schedule. Please have your vaccination card or a photo of it ready in the event you are asked to show it. TDD/TTY: 711 or 800.735.2929. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Credit card charges are processed immediately. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Can I get a Clipper card before I arrive? #16 of 92 Boat Tours & Water Sports in Seattle. Registered cardholders can report lost, stolen or damaged cards and request replacements. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately.