9 Dec 2022 - Seller Support Associate .
How do I get a refund from a ticket seller? - Which? 7.3 Additional Policies. 3.1 Accurate Descriptions. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. We do not control the information provided by other users which is made available through the Site. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim.
Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) If You do not qualify, do not use the Services. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.
Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. How can I change my bank details for my resale order? All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Job Title. Crucially in your case, this means. By browsing this website, you consent to the use of cookies. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Jun-18-2021 11:52 AM.
viagogo - Buy & Sell Concert, Sport & Theatre Tickets . The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. All. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. To register, You must provide your real name, address, phone number, and email address. Is that normal? If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. 6.4 Release. They then charge a booking fee on top of the tickets.
How can Viagogo get away with charging such big fees? The 'Payment' tab is automatically open. Clear. I want to return my goods, what are my rights? To be a member of this Site, You must agree to accept the terms in this Agreement. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply.
Ticket resale company 'determined to sit outside the law' Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I can't see my Resale tickets available to buy on the website. Additional information can be found in our FAQs and on the ticket details pages. 25 April 2018. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo should be the subject of a full criminal investigation..
Viagogo Questions (page 10) | ProductReview.com.au Including any such items constitutes a material breach of these terms and conditions.
StubHub Sold to Smaller Rival Viagogo for Over $4 Billion We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. . A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. How do I edit my listing? In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 1 Complain to the ticketing website. We are not involved in the actual transactions between Buyers and Sellers. This content may be old or outdated. Selling ticket FAQs. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. 2.8 Pay & benefits. Shoppers are advised to double check card details when shopping on computers or mobile devices. You may only use the Services if You can legally enter into and form binding contracts. If you have a Business account, please log in to see the steps that apply to you. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Claim compensation You may be able to claim some compensation for loss of enjoyment. 3.3 Laws and Regulations. . 6.3 Allocation of Risk. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Look for an option to transfer the tickets through the original ticket provider's account. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Save as much as you can and opt for investment trusts over trackers. We do not allow any commercial relationship to affect our editorial independence. That helps us fund This Is Money, and keep it free to use. Buyers: viagogo charges a service fee on top of the ticket price. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. We will also add sales or value added tax on our fees as applicable. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. I had a flight delay, can I get compensation? Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Viagogo just like many other ticket sellers are modern professional con artists. It can happen on any website where payments are taken. Here is what happened. Viagogo have become the focal point for calls to tightly regulate . What ticket resellers must do 2.4 Listing. Like. Contact your bank or credit card company to verify the authorisation of payment to viagogo. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. This does not prevent us from varying these terms without reference to them. 6.7 Third Party Information. 7.1 Ownership of Intellectual Property. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You are viewing the PayPal Community Archives.
viagogo - Buy & Sell Concert, Sport & Theater Tickets Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo is a global online platform for live sport, music and entertainment tickets.
via gogo, viagogo.com | mycashbacks.com This fee will be deducted from your payment. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Welcome to viagogo's online ticket exchange (the "Site"). It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 2.16 Season Cards. are safe places to buy tickets.
Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.18 Merchant Description. What are the viagogo Terms and Conditions? 1. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. 6.2 Waiver of Consequential Damages; Liability Limit. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. What do the ticket split type options mean?
viagogo - Buy & Sell Concert, Sport & Theatre Tickets The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices.
'Don't buy tickets from Viagogo' - a warning from Martin For example, if you bought tickets for the front row and ended up sitting near the back. M.B, via email. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. What a load of shit, this site needs to GO. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. This website is legit and very popular in selling tickets for all kinds of events. If you can't make the rescheduled date, then you're entitled to a full refund. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 1.2 Ticketing Exchange. Please note that service fee amounts may vary by event and are subject to VAT. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Get the transfer info.
Welcome to Amazon Seller Central What are the viagogo Terms and Conditions? What is the viagogo complaint handling process? Why can't I see my order or sale in my account? 6.10 Notices. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Ticket listings are a representation of actual seat location.
Viagogo - PayPal Community Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Before taking this step we advise that you take a look at our advice on writing a letter before action. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees.
This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Please remember that you will not be paid for this sale. What do the ticket split type options mean? I got food poisoning while eating out, can I get my money back? Viagogo is a secondary ticketing site. We will also add sales or value added tax on our fees as applicable. 3.1 Accurate Descriptions. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The Scottish indie band Arab Strap said: Weve always been appalled by touting. If you click on them we may earn a small commission. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. A source close to Viagogo said it had no other connections to Global Experience Solutions. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Note that Your payment may be withheld if you violate this clause. As shares tumble and costs soar Will the fast food giants ever deliver for investors? The judge issued an injunction which prevents . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. You can update your payment method as long as you haven't yet been paid. How do I delete my listing? They are significantly safer th.
Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com Pay in 10,000 for bonus. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. You may find other users information to be offensive, harmful, inaccurate, or deceptive.
Controversial website Viagogo scalps tickets for a John Farnham cancer The Sellers and the Buyers are hereafter jointly referred to as the Members. 1.3 viagogo Guarantee. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Sellers: once your tickets have sold, viagogo charges a service fee. Instead, write to them again: restate your claim, and the reasons for your complaint. 6.9 Change or Suspension of Site. Copyright (c) 2006-2023, viagogo AG. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS.
Viagogo Reviews: What Is It Like to Work At Viagogo? Dispute raised viagogo - PayPal Community Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Pay by PayPal, a free service to pay online without sharing your financial information. Your experience can help others make better choices. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Selling Mobile transfer tickets you bought on viagogo? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". viagogo Pay & benefits reviews Review this company. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase.