kay jewelers customer service kay jewelers customer service

We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. They had it sent back and returned on December 29th. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. All other gemstones are referred to as semi-precious. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. He decided he was gonna get it appraised and wanted to wear it because it was so special. @media (max-width:767px) { Custom designed jewelry is not returnable. When will my credit card be charged for my in-store pick up? Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. You all are Rock StarsSheena. I contacted a representative, Katley M, and stated I wanted to cancel. Connie called me and said she was working something out. Excellent Service. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. 375 Ghent Road, Akron, Ohio 44333, United States. This is the WORST business to deal with. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Your order will be shipped from kay.com to the Kay store of your choice. I had it insured and it appraised almost 30% more than what he paid for it!! Google+. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Don't worry, the conditions for using this coupon are very broad. Monday to Friday: 7 AM 1 AM ET. I will continue to put this review everywhere I can! "Kay jewelers online service is hot garbage, worst trash ever. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. For more information about reviews on ConsumerAffairs.com please visit our Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Well start sending you the news you need delivered straight to you. The opportunity to save $25 OFF is not common. Privacy Policy. A link has directed you to this review. This review was chosen algorithmically as the most valued customer feedback. Call KAY Jewelers customer support team and get help with any problems. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Kay Jewelers does not sell conflict diamonds. We were told the possibility of recovery was highly unlikely. Clarendon House 2 Church Street. I call to have it fixed and was told no. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. Also apply for our NEW Concierge position for the holiday season. VC01 (fr) It was a great relief to have it arrive so soon. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Contacting Kay Jewelers. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. See reviews below to learn more or submit your own review. Not very customer friendly, Desired outcome: they accept all major credit cards, PayPal, and Apple Pay. I worked for 3 years in college. I returned the earrings to the store on 2/26. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. I am only giving one star since you have to give a star to do the review. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Compare Payment OptionsGift Cards. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Do all rings come in the same size or are there different sizes available? Most orders will arrive within 3-5 business days. A jewelry expert can help you find your dream jewelry. That's why we offer several ways to pay. That man was at that store every time I came in. The diamond came out four days later! Top of the Page, What is the difference between natural and lab-created stones? Top of the Page, What is Kay Jewelers return and refund policy? $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. } Either another chain or another piece of jewelry or refund. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . } What address can I use? That was not going to fly. Always look forward to see the jewelry. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { I still had the Diamond, so that was to remount & fix the prong. I went to pick up and the associate could not find my ring- what a mess? I paid for a jewelry/gold guarantee that is supposed to cover repairs. Unfortunately, there are quite a few good reviews about the company's support service. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. If you select a size other than the standard ring size shown, service may be required to adjust it. A special ordered item is created upon request. You are going to save $50 OFF with it. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. .main-header .primary-navigation ul li.nav-link.hover, It should NOT be this hard to get my money back. Monday to Friday: 7 AM 1 AM ET. Top of the Page, Why do you measure jewelry in millimeters? Shortcut: Press 1, then press 1, the press 0 twice. My store experience at Kay Jewelers was absolutely amazing. She lives out of state so I ordered online in her name and shipped it to her. Guess what - NO REFUND! I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. Please DO NOT SHOP AT KAY'S. MORE+, Save up to 10% OFF on KAY Jewelers items. Salary wasn't the greatest. All Rights Reserved. What is KAY Outlet's return and refund policy? and they even asked Brown, who said she bought the extended service . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am currently experiencing the same issue! I will never leave my ring in bleach again. Later I was told it was a custom order and not returnable for that reason. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Kay Jewelers should not pressure and make their customers feel uncomfortable. Was told it would be expedited and will be issued within 7 days. I called customer care and no one called back. If youd rather exchange your purchase for something new, great! The Extended Service . They are not willing to take the interest off. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. .owl-carousel .owl-controls .owl-pagination .owl-page span { KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. An expert can help you narrow down options and find the perfect jewelry. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. I would highly recommend kay.com for your jewelry purchase. I wish they could be bottled and distributed for anyone doing their job everywhere. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. From guiding you to the perfect engagement ring to handling a purchase-related question. I contacted my bank for a dispute and Kay finally refunded me my money. You have added the max number of Favorites. Ring sizing service will take up to three additional business days. Please see our return/exchange policy. Very disappointed with kay. Twitter. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Learn More. The Vice President, Bethany Spain will make up false information not to give a refund. .left-navigation .nav-link a:hover, She returned my call within an hour. Be the first one to find this review helpful. Claim it and get a lot of features. . I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Kay Jewelers does not raise credit limits automatically as a matter of policy. You just need to follow some tips to get $25 off select merchandise. We were not told that it was a promotion but a sale. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. If youd rather exchange your purchase for something new, great! Great Staff and very pleasent and helpful. You're in the right place! Unsubscribe easily. Removed the interest and allow us to pay the final payment of $185.00. Catherine Kay manager wasn't hesitant to offer me an exchange. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Top of the Page, Do you have a trade-in policy? If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. How to write a complaint about Kay Jewelers? Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. min-height: auto!important; The ring came in perfect condition, no scratches or anything. Of some multiple emails still have gotten nothing back. I contacted customer service and they do not have the ability to push the transaction out or expedite. Kay Jewelers P.O. On I took my jewelry in for inspection and found that the ring was broke. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. You're in the right place! I will be sure to share this with everyone I know. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. Yes, they offer complimentary gift wrapping on all orders. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. FAQ. There was no one in the store but workers standing around . This means that we may receive a commission Top of the Page, If I want to mail a payment , what address should I send it to? It looks like your microphone is disabled. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. I called and talked to three different managers three different times. Kay Jewelers competes in Retail industry. I have over 8 years of experience working in retail and customer service. Don't worry, the conditions for using this coupon are very broad. This is where the fun begins! I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Here, KAY Jewelers is offering you $25 OFF on all their products. November.25.22 5:20pm. Exchanges can be made at any Kay Jewelers location. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Customer care will lie about resolving the issue. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (Cleaning and inspections are not available at kay.com.). From warranties to orders, Customer Support can answer all your questions. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. This will surely increase the credibility of your complaint. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. I just want to trade it in for something else. Desired outcome: If you visit the Spring field Mall location, Faviba will take good care of you. That's a great deal. you can get $200 off some orders from KAY Jewelers. Totally understandable. At Kay.com, they strive to provide the best customer service possible. Well, every Kay policy should be the same. I highly recommend this store and customer service representative. color: #515666; To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. I don't believe that we should be charged. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Ring sizing service will take up to three additional business days. She then said she would be escalating to district manager. KAY at Your Service. Sorry I didn't listen to my friends. color. The size was incorrect! It was three rings together. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! This review was chosen algorithmically as the most valued customer feedback. I will pay a private jeweler to fix the earrings. He gave me 1000% great customer service!!! I had read all the reviews after purchasing, and got really worried. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. HotDeals uses cookies from third-parties or affiliate networks to Sunday: 12 PM 9 PM ET. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. I called her desperate to find a band for my wife that was getting discontinued. Enjoy reading our tips and recommendations. Please do NOT purchase a wedding ring or any JEWELRY from this company. How will I know when my order is ready for pick up at my Kay Jewelers store? Jillian K. said "I bought a diamond earring to replace one that was lost. Then I could buy the warranty after the repair for a few more hundred dollars. Kay Jewelers Review | Excellent Quality and Stunning Beauty. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. When will my credit card be charged for my in-store pick up? Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 30 days? While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007.