Its to protect myself from the buyer! I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). This will get them to move the decision in my favor and pay out the damage coverage. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. You believe that it was exactly as described. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Make sure the barcode is clear so the carrier can scan it easily. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" The dispute is Not As Described. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. How you request the return depends on how you bought them. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. It shouldnt be like this, I know. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. 01:47 PM. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing.
Buyers abusing "not as described" to force refund - PayPal Community Escalate to eBay if you don't reach a resolution within 3 business days. Ninety percent of people will just not think to call them and fight it. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. 2. Examples of alternative shipping arrangements. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. With this selected, I am giving a clear eBay return policy. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. There are several ways you can send an item back to the seller.
Solved: How to deal with "Item not as described" returns t - The So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. 1. Be accurate in your listings, it will save you money and a headache in the long run! As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Ready to start making a good side income from flipping? Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. View cart for details. You have 3 business days to respond to the request and resolve the buyer's issue. What Do You Do? The eBay Money Back Guarantee is not a product warranty. Sorry it happened to you , but ebay does not care about us sellers. This is how it is and one of the risks of doing business on eBay. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Within our return policy, we state that return shipping is paid by the buyer. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Make a point to take action on your listings to avoid unwanted returns. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Report the buyer when you issue the refund through the eBay returns flow This is a good option for low-value items. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. What do you mean by adding sold as is to your terms and policies? eBay Business Equipment Purchase Protection. If we're asked to step in to help, we may ask the buyer to return the item to you. And this is my fault? Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If you know me, you know Im not one of those people. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. See the Abusive buyer policy for more examples of activity that we don't allow. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. The buyer is responsible for return postage costs.
This can be useful when the buyer isn't completely satisfied with their purchase. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Some business equipment categories that may be covered by the. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Check out our FREE intro Workshop! 07-05-2020 If you offered free shipping, you'll need to refund the buyer the full amount of the item. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. 114K subscribers in the Ebay community. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. In the rare instance, this can happen. The eBay Resolution Centre is at the bottom of this page. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. You can go to the Resolution Center and contact the seller. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case You can also open your Returns dashboard and select View return details from beside the item. It is in the return interface, as the seller reports a buyer for being a bad buyer. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you're responsible for return shipping. My desire is that they get more than they are expecting! I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. When I have photographs of how I shipped my item, I will have those as proof. Take great pictures! If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer.
How to handle a return request as a seller | eBay If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. So the buyer gets 6.50 from eBay. The seller covers the cost of the return. 2. You do not have to be in a hurry when you receive the item to refund them. Learn the fundamental steps for running an eBay business. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If your item hasnt arrived, or isnt as described,let the seller know. - edited Please read the rules If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. 01:47 PM Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. eBay will always side with the buyer of a damaged item. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Covers your purchase price plus original shipping on virtually all items. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. In some cases, your response options may differ. Seller with 11000 feedback. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Were not perfect and we can make mistakes. Shipping has definitely been delayed with everything going on. Choose Print label. I have learned that none of my items are shipped without insurance. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. After contacting the seller, it's up to you whether you want eBay to step in. However, it does happen and when it does, I have to deal with it as best as I can. After contacting the seller, it's up to you whether you want eBay to step in. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. A dialog will open as you type your search terms. Whether you need to accept the return depends on their reason for opening the return. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? and another item where the item returned was not the part I sent. The criteria for Top Rated Seller is here: Top Rated Seller Program. Your email address will not be published. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Often, they will review the messages and realize the buyer did not read the listing. We've outlined your response optionsbelow. The seller covers the cost of the return. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Send a message to the customer to solve the problem. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Do I need to pay extra for the eBay Money Back Guarantee? Select your reason for closing the return from the dropdown, and add details if you want to. How to deal with "Item not as described" returns that are not valid. View cart for details. It may only be used to recoup losses when an item is returned used or damaged. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you.
Return Claim "Not As Described"? What Do You Do? - eBay You can still close it if things are resolved. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. I don't plan on stopping any time soon. You can choose whether to accept returns if a buyer changes their mind about a purchase. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing.
Item not as described but seller refuses to refund - eBay What does the eBay Money Back Guarantee cover? Something went wrong. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Refund the buyer and get the item back. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Honestly, this is one of those lessons I have had to learn the hard way. Its always good to see where eBay stands with the case before you contact the buyer back. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Copyright 1995-2023 eBay Inc. All Rights Reserved. Tip Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item.
PDF Seller Protections: We Have Your Back. - eBay Inc Let the seller know how they can help resolve the problem. You can even notate it in your description when you list anything that might be wrong with the item. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. I have been selling on eBay for 23 years and I do not accept returns and never have. See the table below for guidance on issuing a partial refund. Do you have to accept returns to sell on eBay? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! I find that if an item sells once, it will again. I threw everything away". View cart for details. Returns happen. Why didn't you check the size before ordering? If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. I try to get them to give me the reason for the return. How long should I give a seller to fix the problem before I contact eBay? Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Why was my refund less than the amount I paid? We all agreed to abide by eBays terms and polices as set forth in the User Agreement. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Choose the item above to start resolving a return. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Read the complete details about the eBay Money Back Guarantee. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Purchase shipping insurance for your items Its well worth the money! Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you bought it over eBay and it isn't right, it's the seller's problem not yours. When you create and turn on return rules, you agree to the eBay Returns Terms. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. What does the eBay Money Back Guarantee cover? Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Just go to the ResolutionCenter and let us know. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Escalate to eBay if you don't reach a resolution within 3 business days. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. A buyer insists the item was not as described in order to force a return. See ourpartial refund guidelines. If your item hasnt arrived, or isnt as described,let the seller know. We have several policies built into our business model that protect us from having to return items. This will help make you a top seller and keep money in your pocket! When you start selling on Ebay, decide if you are willing to take returns at all. Accept the return:The buyer will send the item back to you for a full refund. Covers your purchase price plus original shipping on virtually all items. Here is a box that was shipped with FedEx. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return.