ebay seller doesn t accept returns ebay seller doesn t accept returns

To maintain that trust, we expect all members to treat each other with respect. See ourpartial refund guidelines. In the last two cases the buyer keeps the item and gets refunded. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. The authenticator's address will be provided to the seller in the Order details. Im on the phone with eBay seeing what if any options I have. If you offered free shipping, you'll need to refund the buyer the full amount of the item. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. This is at the seller's discretion. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. But, yes, you get refunded and get to keep the item as well. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. SeePartial refund guidelines. How to handle a return request as a seller | eBay There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Returns cannot be closed at the request of a seller. View basket for details. Withdrawals may be covered separately by the eBay vault. 04-18-2022 Read theSeller protections policyto find out how to qualify to issue partial refunds. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). When a buyer opens a return request, the funds related to the sale may be put on hold. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If you're responsible for return shipping. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. You accept returns in your policy, and the buyer changed their mind about a purchase. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. document.write ('&cb=' + m3_r); In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. How to return an item on eBay if the seller is refusing to accept the document.write ("'><\/scr"+"ipt>"); Fill in the total refund amount (s) and the return reasons. and both eBay and Paypal would still side with them. See Evidence of successful delivery to the authenticator below. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Coverage, eligibility requirements, and exclusions. var m3_r = Math.floor(Math.random()*99999999999); 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Select the percent you want to deduct from the refund amount. Attach the label from your desktop or mobile device. Press question mark to learn the rest of the keyboard shortcuts. Who is looking out for us ? Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. I was not trying to show how it 'benefit a buyer". Create a list of items the rule applies to. For most purchases, buyers are refunded to their original payment method. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Tip eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Tip. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. document.write (" The seller may exclude original shipping costs from the refund. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Its out of their hands at this point as the buyer filed the PayPal claim. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. You can also use this option if you want to offer to let them exchange the item. You have 3 business days to respond to the request and resolve the buyer's issue. Should I wait for the seller to contact me? Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. You are not alone. New comments cannot be posted and votes cannot be cast. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Read our most popular questions and answers about handling return requests from your buyers. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. The buyer requests a return in their My eBay and you'll be notified by email. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Add a message to the buyer explaining why the refund wasn't full. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. For example, you may have opted to automatically accept return requests. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Shopping Cart Integrations ii. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. eBay may step in without the buyer asking if the seller didn't respond to the return request. If the buyer does not ship the return by the specified date, eBay may close the return request. ("free returns" or "buyer pays"). Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. They say, Buyer beware but what about the sellers? You don't accept returns in your policy and the buyer changed their mind about a purchase. var m3_u = (location.protocol=='https:'? If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. document.write (document.charset ? You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? The seller claims the item is not compatible with his mobile device. eBay Money Back Guarantee policy See Exclusions and special coverage. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Its visible in my pictures even though I didnt see it nor did the buyer. Learn more about our. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. eBay may step in without the buyer asking, if the seller didn't respond to the return request. //]]>-->,