If not, you will need to purchase the cover at the car rental company counter. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars does not own or operate any Car Rental Companies. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Powered by, We use cookies to give you the best experience. 185. It was very easy to make reservation and booked a rental car in a few minutes. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Amendments can only be made up to 48 hours before the pick-up time. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. We do not delete personal data on the request of a third party. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Please read the following to know what is included/excluded in our coverage offers. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. However, this is not true. Wisecars is not liable for services or bookings not full-filled due to force majeure. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Here are 8 tips for writing great reviews. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Reduce your carbon footprint by selecting a greener car hire option. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you are late for your pick-up, you could lose your car. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. 2023 Wisecars. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. In that case, please contact your bank for additional details. Wisecars will not sell or rent any personally identifiable information. 1 Previous_Golf_5959 2 mo. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Wisecars does not store credit card details. In that case, please contact your bank for additional details. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. 8 Feb 2023. Wisecars is an online vehicle rental broker. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. I read other reviews from this company after this had happened and that is a common . No charge will be made for amending your booking before the start of your rental. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Please make sure you return the vehicle to the same rental company from which you collected it. Free cancellation up to 48hrs before trip. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. She was very kind and helpful! I'M TRULY IMPRESSED. Your contract for car rental will be between you and the Car Rental Company. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Renting a car and want to make sure you know how car rental works? If you have already provided us with your flight details, the car rental company will be able to track your flight. It is highly recommended to call the police even for the smallest of damages. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Seamless booking experience and great price compared to all other websites. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Due to this protection, it cannot be read by any third party. They may be needed if you wish to make a claim. Your browser settings can be set to inform you before receiving a Cookie. Wisecars does not store credit card details. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. In all these cases, you will receive no refund of the money you have paid. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. What's Wisecars' cancellation policy? Very easy process and had the best price on the internet. When picking up the car, every driver must present their licence. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. I had questions about requirements of car insurance. However, you will not be entitled to a refund if: Please check if you provided the correct email address. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Never ever use Wisecars. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Only when all documents are present and severe negligence can be excluded, a refund will be processed. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. You can upgrade your car before you start your trip. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars customer support is available 24/7. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Experience right now is good only just booked will have to wait to see when I pick up the car. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. The permit you may need depends on which country youre visitingand how long youre staying. Email: cancellations@wisefandi.com Fax: Wisecars does not take responsibility for partners response times. We clearly highlight car and van hire options with Wisecars that have free cancellation. Only persons listed as drivers on the Car Rental Agreement can drive the car. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please keep in mind that any changes that you make to your booking will probably change the rental price. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. 2023 Wisecars. Please note, we only delete personal data on the request of the individual. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. It might take your bank extra time to settle the amount. In peak periods this may not be achievable. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Please note, it is your responsibility to provide all the above-mentioned documents. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Please note that all additional drivers must also show a valid driving licence at pick-up. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 1 year ago. Dear Sara,Thank you for contacting us! In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Excellent! In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Keep copies of all relevant documentation you are asked to complete. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please make sure you return the vehicle to the same rental company from which you collected it. It is highly recommended to call the police even for the smallest of damages. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Powered by. All related documentation must be kept if an insurance claim is submitted. Save. What's Wisecars' cancellation policy? The car rental company will charge you for the additional driver for the whole time that you have the car. %title% %offer% Tbb. Great service! We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. 21 helpful votes. There might be differences based on offers. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. That should not even be separate. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Please read the following to know what is included/excluded in our coverage offers. I booked a rental car in Germany and had a flight get delayed that was going to make me late. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. I had rented cars for myself and others through Wisecars many times. All cancellations outside of the aforementioned timeframes will not be refunded. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Please note, making a new booking may result in the change of the Car Rental Company. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Wisecars will inform the complaint submitter on how to proceed if needed. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. You can also find this information in the pick-up and drop-off details. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. We do not delete personal data on the request of a third party. Great help received from the kind persons on whatsapp chat yesterday and today. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars (collectively we, our, and us) is an international vehicle rental broker. they are untrustworthy. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please note, it is your responsibility to provide all the above-mentioned documents. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. In such circumstances, we will cancel your booking with no liability whatsoever. 6 I refused to pay and they refused to refund me my $535 back. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. If you do not agree with any part of them, you must not proceed with your booking. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Your voucher will clearly state the address of your vehicle supplier. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars does not own or operate any Car Rental Companies. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. available for purchase from the car rental company, or. They will need to show their drivers license, which they must have held for at least two years. All this experience and expertise is aimed to ensure you get the best experience. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Excess Protection covers up to USD 1000 of your excess. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher.