I would never use them in the future. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. I emailed to the email address appeared on the new customer solicitation letter. It is now 7:01 PM and I am still waiting for them to show up. 9 West Broad St., 3rd Floor Stamford, CT 06902, US Get directions Employees at Petro Home Services Anne Ciaccio Mike Motsinger Direct Sales Manager at Petro Home Services Elizabeth (Liz) Cooper. Had our heat back in no time. Do all research and the reviews you are seeing is all real. Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. BBB is here to help. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. I was with them for 12 years. Really great, friendly and thorough service. Punctual arrival, no-nonsense work, and good cleanup after. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Or, maybe I misunderstood their website, even though it says Petro provides CAC sales and service. By the third call and being placed on hold I told them to please just cancel the account and revoked permission for them to call my cell phone. Customer Reviews are not used in the calculation of BBB Rating. 1.0. Generators, Chimneys, Indoor Air Quality, Service Plans, Environmental Thats criminal, Putin or no Putin. Put $0 down on the latest energy-efficient systems. International Association of Better Business Bureaus. We offer everything from home safety to energy saving tips. They have been servicing our house for 20+ years. Like coal and natural gas, petroleum was formed from the remains of ancient marine organisms, such as plants, algae, and bacteria. Deliveries are automatic and we never run out of fuel. Who are the largest shareholders of Petro Canada? Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. I lost my heat on Sunday November 20, 2022. The technicians were professional. I called Petro first after compiling a list of A-rated CAC vendors from Angie's List. There was a secondary leak and they claimed it was my structure and i said i did not have a leak until you installed the toilet and we had a dispute over that. And that's the Petro promise. Might convert to gas. I am on my 3rd day with no heat or hot water with pneumonia. They need to improve their call-center service since it seems I'm always on hold for 15 minutes or more to call for service. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. While we, of course, remain interested in individually large opportunities, we are particularly excited that this disciplined approach has enabled us to buy so many smaller but highly attractive businesses. View jobs Questions and Answers about Petro Home Services CEO Popular topics Clear Hiring Process Benefits Interviews Petro served my tenant. Enter a Melbet promo code and get a generous bonus, An Insight into Coupons and a Secret Bonus, Organic Hacks to Tweak Audio Recording for Videos Production, Bring Back Life to Your Graphic Images- Used Best Graphic Design Software, New Google Update and Future of Interstitial Ads. Petro sells you a worthless service contract. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. BBB Business Profiles may not be reproduced for sales or promotional purposes. It was explained that after the 12 month period if I had overpaid I would receive a credit and if I underpaid I would have a balance. I also was given a $125 credit as a new customer. In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. That was not 100 gallons, I called PETRO OIL and the MANAGER tells me to shake my tank!! Total repair was diagnosed and fixed quickly. However, the technician told her that without changing the fire assembly, they would not have heat or hot water. Technician was knowledgeable and thorough. BBB Business Profiles generally cover a three-year reporting period. Disclaimer. All backed by around-the-clock Our goal is total comfort for total peace-of-mind, 24/7 - whatever the weather. Fixed everything, explained how to use system. Why does my dog like to lay on my side of the bed? keeping your home up-to-date and in top-notch condition. Whatever it was, they fixed it. fix it quickly, which we really appreciated with outside temperatures so low. Why is Petro Oil So Expensive It all comes down to the plans that they are offering their customers actually. When autocomplete results are available use up and down arrows to review and enter to select. Come May I receive a bill for just under $2000. Copyright 2000 - 2023 Star Group, L.P. | David Westin speaks with top names in finance about the week's biggest issues on Wall Street. I use and would recommend them to anyone. They arrived on time and performed great. Pending the start of renovation, the existing CAC works, except for the compressor unit outside. That's peace of mind. Established in 1958 in Winnipeg, MB, J.A. from Massachusetts to Virginia. A month later calls resume (in violation of TCPA regulations) now insisting I owe the $125 that I was credited as a new customer. I'm hopeful that someone will read this and follow-up since I think the happy customers in my neighborhood are a good indicator of a company's quality. Through its wholly owned Petro subsidiary, Star is the nations largest retail distributor of home heating oil, serving approximately 385,000 customers in the Northeast and Mid-Atlantic. October 19, 2004. The finished basement smell terrible as well. It bounced back. In order for the price of $6.15 to even be contained within that average would mean that there were companies charging less than $3/gallon, which is of course ludicrious. I left them in December and went with another energy group. According to the U.S. Energy Information Administration, the average cost for heating oil in 2019 was just over $3.00 per gallon. Talking with the customer rep her best response was their oil is SUPERIOR than most company. Get buying tips about Utility Companies delivered to your inbox. These acquisitions represent over 20,000 customers, with an annual volume of approximately 19 million gallons. We have a business with several properties. In August 2009, Petro-Canada merged with Suncor Energy, with Suncor shareholders receiving approximately 60 percent ownership of the combined company and Petro-Canada shareholders receiving approximately 40 percent. Your home is one of your most valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. We value your privacy. Call 888.735.5651 to join our family and learn more about services. They called at 2:30, said they had one stop before me and would be here around 3:30. . indoor air quality, and more to improve your lifestyle. Ok fine. Recently had a small oil leak and Vincent came out right away. An independent petroleum refiner in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions. Petro Star Inc. was formed in 1984 to fill a unique role in Alaska's petroleum market. Air conditioning services and equipment to keep you cool. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. 145 talking about this. I should have known with all these 1 star reviews.. Next time Ill do my homework as you should too and NOT TRUST PETRO OIL. They need to have a more competitive price. This is a multi-location business. They were competitive in cost and did an excellent job. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. 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I ask to get out even before a delivery was made and they hold you at ransom for $400 in order to get out. They are always professional. Specialties: With over 100 years of experience, Petro Home Services provides home heating oil, propane, air conditioning, plumbing, generators, chimney, and home automation services to East Coast customers from Massachusetts to Virginia. If you continue to use this site we will assume that you are happy with it. Petro Holdings serves customers throughout the United States. service and support that you can rely on in any weather! I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. expression. They had aThe combined purchase price of the distributorships was $18.6 million. Petro Home Services - Home Your home is one of yourmost valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. the service person was prompt-called before arriving, professional and clean, came on time - work was completed on time - price seemed a little higher then most others but stuck with them because they have been my oil company for 20 plus yrs, I have my oil service contract with petro - they also did work for me such as : 1. replaced my central ac condenser 2. new hot water tank was also installed. There was no cost, we have a contract with them. First, you have the variable plan which fluctuates with market conditions and offers no price protection. See BBB rating, reviews, complaints, request a quote & more. Called for service at 7:30 Monday morning. Need to file a complaint? Its location on this page may change next time you visit. Was told the tech would be out to today. $38.21 Per Hour (Employer est.) The pipeline is owned and operated by PetroChina WestEast Gas Pipeline Company, a subsidiary of PetroChina. Category heating & air conditioning/hvac, heating . Petro also has a range of other services to keep you comfortable at home all year round: "We would like to commend your employee who came to our house during the big snowstorm in February, when our oil furnace went out late in the evening. Who is Petro Headquarters 9 W Broad St Fl 3, Stamford, Connecticut, 06902, United States Phone Number (800) 645-4328 Website www.petro.com Revenue $18.7M Industry Electricity, Oil & Gas Energy, Utilities & Waste Treatment Petro's Social Media Is this data correct? Love that Petro has great people working for them. Maybe I need a better home address. However, each month marked subtle changes to the price a consumer will pay. 2023 Petro Home Services. Boiler serviced Corroded pipe repaired etc. Doing as much research as possible before calling a professional can save you a lot of time and money, because you may know what you It is derived during fractional distillation process and has a translucent liquid form. are looking for before you even pick up the phone. A's across the board. When autocomplete results are available use up and down arrows to review and enter to select. K.W. This was the ceiling price we were quoted in summer 2022. On March 23, 2009, Suncor Energy announced its intent to acquire Petro-Canada, which would form a company with a combined market capitalization of C$43.3 billion. Find your local office: See what services and offers are available in your area. I had a few red flags but since I was locked in I became stuck with them. Petro's large network, resources and local customer service professionals, drivers and technicians enables us to support your home heating oil and service needs better than any other company. Earlier that day, we were approached by a salesman for Slomin's oil, inviting us to lock in an oil delivery price of $3.50 and a service agreement, which we declined because we already have an annual contact with Petro, with a service agreement for which we are billed separately. Home heating oil equipment and services to help you save. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Hence the high price. Put $0 down on the latest energy-efficient systems. 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The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. I'm not sure if customer service really understands their products and services, which does not inspire a lot of confidence. Over 100 years of heating, cooling and home service experience Local teams that are ready to fix problems fast Reliable emergency service and support We're here for you 24/7 in any weather I would use them again. Petro = petroleum gasoline. Unsubscribe easily. Thank you, you have successfully subscribed to our newsletter! How to Market Your Business with Webinars. 9 West Broad St., 3rd FloorStamford, CT 06902, 1000 Woodbury Road, Suite 110Woodbury, NY 11797. From the beginning, weve remained focused on striving to provide the best service in the industry building our products and service offerings to consistently meet our customers needs and expectations. I signed up for oil delivery in December as a new customer. That's peace of mind. Petro Home Services is Americas #1 home heating oil and total comfort services provider. Their parent company, Petro is rated an F on the BBB. This company want to charge for everything. Where are the petrol stations owned by Shell? He Service was taken care of quickly. They called at 2:30, said they had one stop before me and would be here around 3:30. Our educations resources are focused on home services, including generators, safety tips, He was very professional and was able to asset the situation and solve it quick. When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now. Unsubscribe easily. FAQ. Using their technician came at a price and the 20gals that was put into the tank cost me 64.00. In commenting on these developments, Irik Sevin, Star's Chairman, said: "We are, of course, very pleased with Star's strategic acquisition program which has enabled the Partnership to opportunistically purchase many high quality companies that are integratable into our historic operating businesses. Talked to them on the phone (twice). Service call was under contract so no charge for the call.