"Cant you just use VNC or something similar?" You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Your solution OFFICIALLY ends the nightmare. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". The file transfer function is invoked from within a session. After a second, your iPad will be screen mirrored onto your computer. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? I decided to let MS install the 22H2 build. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Please note: You can switch the setting back to extend these displays upon returning to the office. Just open the Splashtop Streamer and choose Install Printer Driver. Open the app to see if Splashtop runs as intended. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Youll see the circular cursor on screen once connected. Sometimes an error message will appear, and sometimes it won't. Your See Software Compare Both. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Mouse pointer or cursor disappears or gone missing on Windows @phlyx This is a common problem is being solved. Any quicker keyboard shortcuts? Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. 4. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . This black screen will linger for a few seconds, and then the app crashes. Click Start, click Control Panel, and then double-click System. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. How to Fix "Windows Automatic Repair Not Working" - MiniTool Thank you. Lock the remote computer's keyboard and mouse while in session. This topic has been locked by an administrator and is no longer open for commenting. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Haha, you get the award for the most enthusiastic reply posted on my blog. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! The Splashtop onscreen prompts show the 3 steps. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. In the sample illustration below, it is shown as enabled. To fix the issue, uninstall that update. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. In Word this was particularly annoying when trying to type and manipulate text. How to fix mouse cursor disappearing on Remote Desktop Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. I'm checking with support team. stay tuned thanks. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Click or a mouse, which will open up to visit the house, but if i can Your mouse should now be connected! Splashtop Personal - Apps on Google Play Interesting. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Select. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Is there a bug report with microsoft we can upvote to get this fixed? I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. To continue this discussion, please ask a new question. If the problem were to persist and you needed something to help you i said "can't you use VNC?" I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? is a KNOWN ISSUE?Gregg. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Sound Choice to output sound over the remote connection only, on this computer only or both. session can co-exist. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Thanks! Deselect Auto-hide the taskbar. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. The Addon "3dxInventor" is NOT installed. Mouse pointer does not change to resize or hyperlink when hovering They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. "Exchange crashes on install" can you use kerio? I added a "LocalAdmin" -- but didn't set the type to admin. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Holding down a click is like holding your finger down on the device screen. Limitations of the "Lock keyboard and mouse" feature - Splashtop Hope this helps. Step 1: Power off your PC by holding the power button. Your daily dose of tech news, in brief. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. 1) Insert the Windows bootable drive and boot from it. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. When you begin the session, the remote computer screen will open in a window on your computer. Disable hardware acceleration of the display adapter on the computer useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. You need to hear this. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. This does work in LogMeIn, TeamViewer and GoToMyPC. If not, its a quick learning curve. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Thankfully the fix is a pretty simple one. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). 2) Select your language preferences, and click Next. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). The user goes to the web page and downloads and runs the app. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Automatically lock remote computer when disconnected. The standard pointer remains visible regardless. and should just immediately switch to the RDP terminal session. The office display fills the monitor, so users wont see anything from the home computer/laptop. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) can you use VNC? Perhaps Mark from Splashtop may have an answer. vice versa. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. This is the contextual mouse cursor. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. However, it is not a default/standard feature included with all Splashtop plans. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Oh my gawd, Id have your babies if it were biologically possible!!!! So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. We all make mistakes like YOU did. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. This topic has been locked by an administrator and is no longer open for commenting. From the interface, you'll see a list of all remotely-accessible devices. File transfer is supported in version 2.6. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Operating system not responding. It's 100% irrelevant to getting the Exchange issue fixed.". This is indeed helpful, thank you so much. Request permission to connect to the user's computer. Splashtop cursor problem - Remote Support - The Spiceworks Community After LastPass's breaches, my boss is looking into trying an on-prem password manager. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. You will see a screen that looks like this where you enter the users 9-digit code. Sound like it is working. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. My name is Helga York. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. First noticed this behavior after logging in with splashtop. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working Splashtop Personal app introduction; Hot Topics. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. That would be the only reason I can think of for someone to say that. Select Google Chrome and click Uninstall. Spacemouse Pro Hotkeys not working in Inventor Professional 2020 By continuing to use this site, you agree to our cookie policy. As you try to remote in using Splashtop into the console session, the RDP will disconnect. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Then via the Browse button below select the cursor file beam_r.cur. Welcome to the Snap! However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Hope this helps someone else besides me, who likes the original white cursor scheme. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place.