Ticket listings are a representation of actual seat location. Go on and tell us about your poor consumer experience. Be the first to hear about special offers. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Please note this does not include any Tax that may be payable on fees We are required to pay. This tracks your activity using third party cookies. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. I have lots of interesting documentation. Shows from the North American leg were also postponed until 2022 for the same reason. This field is for validation purposes and should be left unchanged. According to the consumer group Which?, Viagogo's terms and conditions say . "If it's been canceled, chances are you're . We often link to other websites, but we can't be responsible for their content. One Direction Tour 2023. Due to extreme weather conditions, our phone lines are currently closed. BTW the tickets were available also the same day of the concert. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. But gave me only option was to relist on their site or go to resceduled date. Read more ts would be ready 48 . If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. settlement administrator or your attorney for any updates regarding We always ask that people only buy from authorised sites in order to protect themselves.'. What are the viagogo Terms and Conditions? A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. You also warrant that you own the tickets. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Not only no refund. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo promises "a full refund" if any problem arises, while Get Me In! Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Paid 250 Euro VS the real cost of 100 euro. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You can add me too. By using our Site, You agree to accept this Agreement. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. has found. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. You may find other users information to be offensive, harmful, inaccurate, or deceptive. All redress are non-exchangeable/non-refundable.. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Which? document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Invalid tickets are defined as anything where buyers are refused entry. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Received Refund in full for cancelled concert. Which? I received an email 4 days prior to the event, stating the ticke. I had tried calling them and the day of the concert and no answer. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Yes, add me. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. 'It's clear as night and day the 2020 event is cancelled.'. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. All sales and bids are final. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Privacy Policy | The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. We may also first deduct any amount you owe us from any amount we owe you. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? I have been fighting with viagogo since October of 2021 with an canceled event. This charge is in addition to the amount originally paid for the tickets. 2.5 Tax on Seller Proceeds. Tickets for Waste Management Phoenix Open. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. The court would need to determine which Class members would choose the voucher over a cash return as per the company. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 4 replies 17.4K views. Dial +1 (866) 788-2482. You agree . 6.5 Tax Indemnity. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. that reports on class action lawsuits, class action settlements, The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. 1. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Instead, it sat on your $2,031. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Faye has now been refunded by her bank after making a chargeback claim. Ive been told a refund is coming in 10 days 4 times now. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Viagogo is a ticket marketplace for concerts, sports and theatre events. No refund, no answered or returned email for days. Please add me to this list as I am almost 100% sure I got scammed. . Contact & review Viagogo - rated #0 in Entertainment . We will contact you. Bruno Mars Tickets. I haven't received an email confirming my order. However, despite the official announcement . Ticket-holders to postponed events will be able . I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. May 3, 2021 / 1:22 PM / AP. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. contends that Viagogos action is in direct violation of the companys stated policy. and that I would only receive a refund if the concert was cancelled etc. ', Beware of this fake Disney+ phishing email. Taking this information, will will help rectify you complaint! You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. However during the pandemic the response times may slow down. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. This has reportedly been a long-standing policy of Viagogo. status of any class action settlement claim. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Taylor Swift Tickets. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. This will be posted quickly, exposing the company and letting others see what happened to you! 2.9 Seller's Confirmation Obligation. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. I'm Travelling - where and when will I receive my tickets? drug injury lawsuits and product liability lawsuits. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Received clear instructions via email on how to claim refund for cancelled concert which involved posting . In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. 684 Posts. As well as was able to select what section I wanted to be in for the price I had selected. 2.14 Substituted Seat Locations. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. When Your Event is Canceled or Postponed. Such notice shall be deemed given one business day after the email is sent. 4.1 Double Posting and Removal of Tickets. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Please add me to the list. 1.1 Introduction. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Knotfest Japan Tickets. If an event is moved and you cannot make the rearranged date, you should be entitled to . As well as charged me double the amount. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Viagogo will never pay you after you sold your tickets and you can never get back your money. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Unfortunately it might take a lot of back and forth communication. Only to be given the run around. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Complain to the ticketing website. What is the viagogo complaint handling process? South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. You will be entitled to a full refund or a 120% voucher. 6.8 All Sales are Final. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. You also agree not to separately contact the Buyer at any time for any reason. Can I buy tickets that are personalised with someone else's name on them? But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Otherwise, avoid!!! If You do not qualify, do not use the Services.