. When you connect the charger to the hoverboard it will turn red to let you know it is charging. I am on the hook to pay for shipping to send back their poorly made products. I didn't realize my tires were about half the recommended psi. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. It was pretty easy to do and I was impressed in the modular nature of the system. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. 20 MPH Max speed and durable 10 . Hold down the power button for 10 seconds. Further, the locking pin is completely . We show a quick view. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. I kicked off the odometer began registering speed. If damaged do not proceed. Even if just pressing for a second - Kind of scary actually. Will this problem come back? Press J to jump to the feed. 3. There are many possible reasons why your Gotrax hoverboard is not balancing. GoTrax GKS: Specs. Now i have error code 30! Try recharging the battery pack for 8 hours. Here is a link to find the manual for your Gotrax hoverboard. I err on the conservative side, and would rather "under charge". Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . When you connect the charger to the hoverboard it will turn red to let you know it is charging. Listen or look back to see if the rear wheel is slowly spinning. I will come back and edit the post if I experience anything that you've listed. You may want to check your fuse box to see if any fuses are blown. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Easy Fix but time consuming. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. 0000003486 00000 n E03 - Change speed settings or gear. In removed the old handle bar and battery and installed new one. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Power completely shuts off while riding. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. I've had mine for almost two weeks now, and have not experienced these issues. Gotrax recommends 3-4 hours for charging time. will respond to the email but the response itself is not helpful). We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. If it is hard to install, stop and inspect the consoles pins under the head unit. The GOTRAX Electric Bike Troubleshooting Guide The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Take care of your ride so it can take care of you. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website Search General questions or product specific choose what you're looking for from our awesome drop down menu. Returned the v2 and are now trying a m360 instead /crosses fingers. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Easy fix but annoying. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. We'll go through each electric scooter and the error codes that occur. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. I tried these fixes and the problem got solved. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Back wheel brake mis-aligned. Gotrax Issues : r/ElectricScooters - reddit If all of them work normally, then you need a new charger. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! GOTRAX - F5 Electric Bike Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. If the scooter is off but still takes off, this means that the control box is damaged. Here is a link to find the manual for your Gotrax hoverboard. For further repair and troubleshooting help please visit our repair help area. 0000256654 00000 n Create an account to follow your favorite communities and start taking part in conversations. Reattach the console/head unit by sliding it back into place. Disconnect the brake lever switch connector from the speed controller. The motor does make some noise when first accelerating but goes away. My GoTrax (about 5 months old) started acting weird today. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. I have given up on this company doing the right thing. GoTrax GKX electric scooter | Tom's Guide GOTRAX sent me a battery and a replacement handle bar. 0000006755 00000 n GoTrax V2 Not Working. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Check which of them the problem is and get it fixed immediately. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I finally received the replacement parts. If your charger does not turn green when you plug it in, your problem may lie in your charger. Find your product below and click the link to be directed to the specific information for troubleshooting. Include an image for extra impact. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Aug 15, 2020 It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Took 8 business days to fix (total of 11 calendar days). Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. You can now turn your hoverboard back on.*. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. After fully charging, I prepared for the first ride with the new parts. Has seemingly chose to simply respond but not take action (i.e. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Entice customers to sign up for your mailing list with discounts or exclusive offers. They cannot show error codes. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. What did the brake pad rubbing sound like? If your Gotrax hoverboard will not turn back on you are experiencing an issue. E10, E11, E12 - Contact GOTRAX Customer Support. Contact an authorized service center for more information about replacements. All electric scooter have a fuse or a circuit breaker. Include an image for extra impact. 0000013506 00000 n Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. I've had it for a full month now but never knew how to. 0000002987 00000 n . I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. The odometer illumination was bright. Shop safe on GOTRAX Official website. Turn the key or power switch on and engage the throttle all of the way. 0000002170 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! We'll go through each electric scooter and the error codes that occur. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. What if the part I ordered did not solve the problem? For example, only standing with one foot on your hoverboard can cause some models to beep. You will see the LED lights start to flash. PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Test The Battery Pack On A Scooter That Runs. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. 0000001444 00000 n I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. E07 - Replace Motor or Motor Wheel Assembly. Of course, you could also have an issue with your battery. If that doesn't work, email support. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Gotrax Troubleshooting Archives - besteride.com Related: Mobility Scooter Battery Losing Power Uphill Fixed. Take care of your ride so it can take care of you. Electric scooter throttle not working - How to fix it - Thescooterguide How To Fix Gotrax Scooter Not Charging - How To Finders Home. Step 6 Install the battery pack. For example, only standing with one foot on your hoverboard can cause some models to beep. Set the line out of the way once disconnected. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. In all cases the company has been slow to respond. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Check Out Our Guide! Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. The key is to build your own vehicle with its own motor coil wire. GOTRAX - F5 Electric Bike . {k-m3gKjx This is a few specific actions that act as a reset for your board and can fix many common issues. These models of e-bike only feature an LED Display. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. . Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Find your product below and click the link to be directed to the specific information for troubleshooting.