This meant that often children with complex needs did not have access to this important resource. Incidents were investigated by senior staff with lessons learnt shared across the trust. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding When is meal time and what food can I bring into the hospital? Our rating of the service was good. Where a patient experiences disorientation we will aim to keep moves to a minimum. Money for the television and phone system by your bedside. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. Provided and run by: East Sussex Healthcare NHS Trust. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. They managed medicines well. This includes an average layover time of around 7 min. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. We found there was strong and clear leadership capacity and capability. the service is performing well and meeting our expectations. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. of hospital observation status and an admissions process that is transparent and administratively simple. 192.com Business Directory - your top resource for finding Hospitals listings . The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. There were some issues with the structural maintenance of the hospital. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. Records for patients with mental health needs required improvement to assure us of patient safety. Staff were aware of the duty of candour and gave patients honest information and support. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. You will have a small locker next to your bed or chair for your personal possessions. Published The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. Mental health services were provided by another trust. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton there are some services which we cant rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. Third party children and adolescent mental health services did not accept assessments after 3pm. Nursing staff shared concerns with the level of staffing on most medical wards. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Kings Drive, Eastbourne, East Sussex, BN21 2UD When things went wrong, staff apologised and gave patients honest information and suitable support. 27 March 2015. We will publish a report of our overall findings when we have completed the national inspection programme. ACTs provide high quality and appropriate care and liaise with STAR . Key services were available five days a week with out of hours and weekend cover also available when needed. Staff recognised and reported incidents and near misses. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Equipment checks were now given a higher priority. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. In addition patients consistently spent longer in the emergency department than the national average. Staff delivered patient care in line with evidence based care and best practice guidance. Staff assessed risks to patients, acted on them and kept good care records. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. Let us know. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. This included no month in which patients were admitted, transferred or discharged within four hours of arrival. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. . Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ To begin the process, all you have to do is pick up the phone and call our Patient Services department. The intensive care service used procedures to ensure that patients received safe and effective care. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Multidisciplinary working was apparent across a range of specialities within outpatients. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. The service provided mandatory training in key skills to all staff and made sure everyone completed it. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. A new training programme was being rolled out. Eastbourne District General Hospital. Call us today, 24/7, for a free, confidential assessment . Smoking, vaping or using e-cigarettes is not allowed anywhere on any trust site, including in outside areas or in vehicles, to protect the health of the people using and working in our services. Demand for mental health services far outstripped capacity. Learning from Morbidity and Mortality meetings needed further development. Strong clear leadership seen, staff felt well managed and well led. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. Visiting times: 2.00pm - 8.00pm. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. Kings Drive, Eastbourne, East Sussex, BN21 2UD There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. Your friends and relatives will be able to call you directly (charges apply). Banner Estrella Medical Center in Phoenix, AZ is rated high performing in 5 adult procedures and conditions. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. We observed clear referral pathways for patients who were displaying or had mental health conditions. 0300 131 4500, Eastbourne District General Hospital RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. 0300 131 4500, Eastbourne District General Hospital On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. We interviewed leaders to gain insight into the trusts leadership and governance model of the service. Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. For example, through the use of practice based competency assessments for a variety of clinical procedures. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. There are vending machines outside most wards. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. We understand that family members may wish to visit during meal times to help you eat, if this is needed. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. We inspected the Maternity service as part of our national maternity inspection programme. Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. The service only employed one play specialist to work cross-site. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . Conquest Hospital Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. Leaders had the integrity, skills and abilities to run the service. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. It also has seven maternity beds in a midwifery led maternity unit. 25 January 2023. Have you found an error with this catalogue description? This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. Get alerts when we inspect. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. It will also include any special instructions personal to you. Moving patients at night is only done in an emergency. Provision for patients with mental health needs was variable. Staff understood the services vision and values, and how to apply them in their work. Eastbourne District General Hospital. There were clinical side rooms and a community midwifery hub. People were respected and valued as individuals. If you provide contact details, we will be in touch about your request within 10 working days. At least one standard in this area was not being met when we inspected the service and. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. Bexhill-on-sea, Alcohol or any illegal or non-prescription drugs. We place some essential cookies on your device to make this website work. Data provided by the trust showed improvements in the implementation of the sepsis pathway. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. Systems and processes were in place to assess, monitor and manage risks to patients. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. Conquest Hospital This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. The service had enough staff to care for patients and keep them safe. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. Data collection takes place on one day each month and reported within monthly governance meetings. EMU accepted low risk women and pregnant people over 37 weeks for childbirth. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. Senior staff told us most wards have full establishment of staff at the start of a shift. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. This included greater emphasis on evidence-based practice and training. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. The plan for your discharge from hospital will start on your admission to hospital. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. . In most wards there is a bedside television, radio and telephone system called Hospedia. Other series are not available for consultation until 30 years from the last date of the document. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. No rating/under appeal/rating suspended Leaders supported staff to develop their skills and motivated them to succeed. However, staff are taken from the ward they are based in to work in other areas that do not have a full establishment and staff shortages. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. Leaders and staff understood and knew how to apply them and monitor progress. Inadequate Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. There's no need for the service to take further action. Give feedback on care at this service. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Acute Admissions Unit - Level 3. the service isn't performing as well as it should and we have told the service how it must improve. / 50.7864829; 0.2697638. They supported staff to develop their skills and take on more senior roles. Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. Seaford, However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. Let's make care better together. We observed staff following national best practice guidance in theatres. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. There were systems in place to support learning, improvement and innovation. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Requires improvement There were business continuity plans in place for use in the event of a major incident. Staff knew where to access support and information. Over 98% of surgical patients would recommend the hospital. the service isn't performing as well as it should and we have told the service how it must improve. The service did not have a major incident policy for the mortuary, although they had started work to produce this. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help.