And, one that helps you predict what will happen in the future. 0000001450 00000 n 0000006368 00000 n The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000006467 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000194601 00000 n Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. 0000026716 00000 n . Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 0000116240 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. 28 44 Your customer's journey, guided by technology. 0000002397 00000 n Learn why we use cookies and how to manage your settings. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Humanify(R) DEI+ Bot . On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. This site uses cookies and by using the site, you are consenting to this. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. hb``Pf``AX8> 9K?0bF Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000038100 00000 n Find and engage customers across all channels to accelerate growth. Elevate your sales team through sales outsourcing, including a customized growth services playbook. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. When it comes to your customers, only the best technology will do. 0000119092 00000 n Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Omnichannel, CRM, Automation, AI, we have them all. Locations. time keeping apps, and training on client products and procedures. This site uses cookies and by using the site, you are consenting to this. Empower your frontline employees Learn more. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). strategies for right now, Top customer service Outsourced customer experience and technology Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. 0000035148 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000163153 00000 n 0000003710 00000 n To learn more visit us at https://www.ttec.com. 0000163192 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000005907 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. We combine leading technology partnerships and the CX expertise to enable your success. February 27 2023 - 04:05PM. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 0000124950 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. Digital CX Jump-Start. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). journeys, 5 digital transformation 0000031554 00000 n 0000031578 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. from 8 AM - 9 PM ET. And deliver CX at scale. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We make it a point to make sure all our employees feel valued and . Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000121522 00000 n 0000008134 00000 n The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Every channel, in sync, all the time. 0000004300 00000 n Reduce cost and improve CX with recommendations from your front-line employees. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Reduce cost and improve CX with recommendations from your front-line employees. Our TTEC work from home team has 41 preferred residency states. V"x(aL|i4c#\rFXX~lle4|Q;M delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Reduce cost and improve CX with recommendations from your front-line employees. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- from 8 AM - 9 PM ET. 0000022600 00000 n This site uses cookies and by using the site, you are consenting to this. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000119952 00000 n 0000017350 00000 n 0000194413 00000 n F|66Hxw 0000017388 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000030379 00000 n There are three types of analytics. 0000010205 00000 n TTEC is proud to be an equal opportunity employer. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000010434 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Learn what we've learned from a resource TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream from 8 AM - 9 PM ET. 0000009179 00000 n Then manage and measure it all through a single platform to grow customer lifetime value. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. I have undertaken formal Genesys training on both products. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 835 0 obj <> endobj xref 835 69 0000000016 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. _? End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. A customer service outsourcing company announced that it will expand contact . Eliminate friction and create value for your customers and employees. 0000121691 00000 n 0000024733 00000 n 0000004803 00000 n Custom built to solve your specific challenges. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Subscribe to TTEC's eNewsletter, Dialogue . Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Operating Income was $48.7 Million or 7.4 Percent of Revenue. r\a W+ TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Make them. Optimise your contact centre Learn more. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. We make it a point to make sure all our employees feel valued and . 0000020166 00000 n Contact . TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. 0000074192 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. It operates through two segments: TTEC Digital and TTEC Engage. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage.