Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. This article will explain how you can add a special request to your Instacart order. 3. Tap Your orders 3. When this happens, you have 3 options. When it's time for delivery, you'll see a message in the Instacart app's order screen. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. Items may be out of stock. Use Next and Previous buttons to navigate Contactless delivery is available with our "Leave at my door" option. This is happening to me today. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Copyright 2023 Instacart. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"

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\n<\/p><\/div>"}, A Comprehensive Guide to Targets Price Match Policy, How to Add a Special Request to an Instacart Order, https://www.instacart.com/help/section/360007902831. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Be on the lookout if they have to ask you for more information on these requests. Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. Thanks to all authors for creating a page that has been read 15,409 times. Begin typing to search, use up and down keys to navigate, enter to select. Choose your tip amount and click Place order. Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Log in to help us get you to the right help quickly. In late March, Instacart worker Annaliisa Arambula accepted a grocery order that came with a big tip: $55. Tap the current order. Instacart hosts the Order Status page. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. The page contains the list of items, a map, the shopper's name, and delivery details. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. This is also an optional field. The first step is actually making the purchase. When your order is ready, just head to the club and check in via text or app. Select the order you want to cancel by scrolling down the list. Log in to help us get you to the right help quickly. If your item preferences change, make sure. If you cant find what youre looking for, try. You'll see a dialog box display saying "Delivery (hourly time range). During checkout, you can request the order be left at your door if you're not around. (For safety reasons, drivers might not reply while theyre en route. C At the top left, click the 3 horizontal lines. Add in any additional instructions. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. Make sure to clearly capture the product's name, size, colors and general shape of the container. To create this article, volunteer authors worked to edit and improve it over time. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. Defaults to false. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. Tap the plus or minus symbol to increase or decrease quantity On the website 1. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. ). This article has been viewed 46,717 times. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . Scroll down to Your preferences and click Other options, or Approve. Learn how to implement the APIs with tutorials, how-to guides, and API . Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. At the top left, click the 3 horizontal lines 2. It has no effect on the customer role. If you need to change its quantity to a lower number, press the - button then tap "Change qty". In-app. 1. If your shopper is working on your order, you can contact your shopper directly. Instacart Business Model Canvas The 4 step model about How Instacart Works: A customer places his order for groceries and pays online to Instacart. page to review your items and add any instructions, Item instructions carry over to future orders. Note certain items, such as alcohol, may not be added after your order is placed. To favorite an item, select the item and the heart icon below it. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. If your personal shopper hasnt begun your order, you can update your order in the Order page. (For safety reasons, drivers might not reply while theyre en route. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Enter the code and tap Add to Account. On a store's homepage, tap View More next to Buy It Again. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . Adjust the item quantity by using the + or - buttons. 2. Prompts customers to review changes before checkout. (If you have notifications turned on, youll get an alert as well.). Sign up for wikiHow's weekly email newsletter. items: Array: The items in the order. Once you favorite an item the button fills in green and says Favorited. To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. Tap the 3 stacked horizontal lines in the upper left corner. You can adjust charges on your EBT card up until youve received your order. For best results, download the latest version of the Instacart. You can customize colors and add your logo to the top of the page. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. Scroll to the bottom of the delivery screen and tap, . Your groceries will be on their way in no time. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Give us as many details as you can about the item, including the quantity. Open up the Instacart app. Meats and some produce generally sold by the pound will be sold starting at 1 lb. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. Log in to help us get you to the right help quickly. To favorite an item, select the item and the heart icon below it. : Your shopper selects the best possible replacement. % of people told us that this article helped them. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. To place an order. Scroll down to Your preferences and click Other options, or Approve. This will open your order list.